Quality Administrator

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a motivated and experienced Quality Administrator to join our team.

As a Quality Administrator, you will be responsible for organising the sales diary and working closely to support the Sales Executive’s.  You’ll be a highly organised individual who is able to manage their time.  You will need to be able to work in a dynamic environment and provide innovative solutions to new situations.  You will need strong communications skills both within the business and when dealing with prospective and existing customers.  You’ll be able to work strongly within a team however also able to use your own initiative.  The aim of this is to ensure all appointments are attended wherever possible.

Benefits for a Quality Administrator choosing to work with 4Com include:

• Competitive salary of up to £28,000 DOE.
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Cycle to work Scheme

In return for this, we are looking for someone who has:

• Excellent communication and interpersonal skills both face to face and on the telephone.
• Strong organisational skills and a high attention to detail.
• Possess IT skills and have a working knowledge of Windows-based packages.
• Holds a positive and a ‘can do’ attitude to all tasks presented to them.
• Has strong customer service skills as well as high-level administration.

What would I be doing as a Quality Administrator at 4Com?

• Managing the organisation of the sales diaries considering geographical complexities; receiving and dealing with cancellation calls from customers.
• Assisting with and on occasion rescheduling demonstrations in line with the policy set down and using the script where appropriate.
• Handling calls from sales executives calling in demonstrations and other information.
• Assisting in the production of statistics relating to Sales for use by the Management team.
• Carrying out general administration duties.
• Completing post demonstration surveys, calling appointments that didn’t sell for feedback on the salesperson and the appointment itself.
• Arranging travel where required for the sales executives.
• Arranging accommodation where required for the sales executives.
• Dealing with other departments to rectify issues and providing solutions.
• Working closely with the Quality Control team towards achieving department goals
• There may be opportunities to cross train in other areas of the team which will involve listening to the Business Solutions Executives.

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.