Technical Onboarding Coordinator

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a conscientious Technical Onboarding Coordinator to join the team on 1st July..

As a Technical Onboarding Coordinator, you will be responsible for dealing with complex or escalated orders, ensuring they are provisioned, and customers are updated with the progress, issues or delays with their orders. Services include but are not limited to, fixed line, broadband, SIP and non-geographical numbers. You will also be responsible for training team members and developing the technical capabilities within the onboarding team. You will work alongside the onboarding team leaders and highlighting any issues to the onboarding management team.

Benefits for a Onboarding Administrator choosing to work with 4Com include:

• Competitive salary of £28,000 per annum, dependent on experience 
• An exciting, fast paced role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Cycle to work scheme.
• Company pension.

In return for this, we are looking for someone who:

• Have Previous experience in training new starters and upskilling existing team members
• previous knowledge of Broadband, router configuration and fixed line.
• Be able to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
• Have strong customer service skills as well as high level administration.
• Possess IT skills and have a working knowledge of Windows-based packages.
• Be able to work as part of a team, maintaining a good supportive relationship with team members and all other staff.
• Hold a positive attitude and a ‘can do’ attitude to all tasks presented to them

What would I be doing as a Onboarding Administrator at 4Com?

• As a Onboarding Administrator you will be managing more complex or escalated incoming orders for migrations, connections and changes to existing services.
• Programming new routers for end users and requesting equipment to be delivered to site. 
• Liaising with customer and/or 3rd party IT support to ensure successful service delivery, supporting teams during life of orders and early life failure.
• Where necessary arrange surveys and liaise with the installation department to make sure all customer requirements are met
• You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience
• Ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur.

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years.
• We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.