We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a Technical Customer Advisor with impeccable customer service skills, to join the team.
In your role as a Technical Customer Advisor, you will manage the incoming calls for the business, ensuring that calls are answered and dealt with in a timely manner. You will maintain excellent client relationships in order to provide the customer with a consistent and professional service.
Benefits for a Technical Customer Advisor choosing to work with 4Com include:
- A starting salary of up to £24,000 per annum.
- An exciting role for personal and professional development.
- 24 days holiday + bank holidays. (Increasing by 1 day each year)
- Refer a friend scheme.
- Vodafone Advantage Discount.
- Monthly Company Targeted Draw and Incentivised Lunches.
- Discounted Gym Membership.
- Employee Assistance Programme.
- Private Health Insurance after 1 year of service.
- Company pension.
In return for this, we are looking for someone who has:
- Excellent and confident telephone manner.
- Previous experience within a call centre environment.
- Exceptional work ethic evidenced by a track record of achievement.
- Knowledge of Microsoft packages.
- Previous experience in first line support would be preferred, although full training will be provided.
What would I be doing as a Technical Customer Advisor at 4Com?
- Providing telephone support to our customers in order to maintain their telephone systems.
- Updating each database query in a detailed manner within set time frames.
- Handling technical queries from customers.
- Creating new user accounts and amending customers' telephony configurations with remote online portals.
- Keeping customers updated for the duration of their query.
- Carry out active training whilst in the office on new and existing products
- Please note that this role is office based in Bournemouth.
Should the role of Technical Customer Advisor sound like your ideal next job role, please get in touch with us today.