Collections Agent

We are 4Com; an award winning, market leading telecoms company, based in central Bournemouth that are currently going through an exciting period of growth. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.

We are looking for an effective and experienced Collections Agent with a proven track record, to join our busy Credit Control department. This role will involve working as part of a close-knit team to ensure all revenue is collected on time. You will be responsible for building relationships with customers and administering the credit control and debt management process.

Benefits for a Collections Agent choosing to work with 4Com include:

• Previous experience within a credit control environment with knowledge of credit control/debt collection processes
• A creative approach to problem solving and overcoming challenges
• Strong communication and interpersonal skills with the ability to negotiate
• A high attention to detail and well organised with a methodical approach to workload

What would I be doing as a Collections Agent?

• Credit Control – pursuing customers via telephone, email and letter to process card payments, sending suspension/cease notices and organising payment plans.
• Litigation – preparing and sending files to solicitors and supporting our senior credit controllers in the day-to-day management of legal cases
• Liaising with our funders and updating them on what the customer owes 4Com and keeping them up to date with any insolvencies.
• Receiving incoming emails and calls from customers and handling them efficiently and in line with company guidelines.
• Invoicing customers, raising credit notes and processing BAC’s requests.

Please note that this role is office based in Bournemouth.

If the role of Collections Agent sounds like the right job for you, please get in touch with us!

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.